Eastcoast Engraving Return Policy:

If an item is received broken, damaged, defective or incorrect due to our manufacturing we will replace the item purchased free of charge.

However, all of our personalized products are custom-made by your specifications, and cannot be returned. Please double-check the information you input

To return a defective item please contact us by using the "contact us" tab on our homepage.

We are unable to reproduce international characters (characters with accents marks, etc.) Please enter only characters that appear on standard American keyboards.

If we are uncertain about your information, we will contact you for clarification before we process your order.