Eastcoast Engraving Return Policy
Replacements for Damaged or Defective Items
If your item arrives broken, damaged, defective, or incorrect due to an error on our part, we will replace it at no cost to you. Simply contact us through the Contact Us page on our website, and our team will assist you promptly.
Non-Returnable Items
All personalized products are custom-made according to the specifications you provide. Because of the unique nature of these items, they cannot be returned or exchanged. To avoid any issues, please double-check all information entered during the customization process.
Important Details About Personalization
- We are unable to reproduce international characters, such as letters with accent marks or other non-standard symbols. Please use only characters available on standard American keyboards when placing your order.
- If we are uncertain about your customization details, we will reach out to you for clarification before processing your order to ensure accuracy.
Need Assistance?
Thank you for choosing Eastcoast Engraving. If you have any questions or need further help, please don’t hesitate to contact us.
